Privacy Policy
Last updated: 16 September 2026
This Privacy Policy explains how Team Diamonds (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit or use this website.
We respect your privacy and are committed to protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
By using this website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Our website address is https://teamdiamonds.co.za
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- complete an online Avon application or enquiry form;
- contact us by email, telephone or WhatsApp;
- request information about becoming an Avon Representative;
- subscribe to communications or updates;
- submit an enquiry through the website; or
- otherwise communicate with us.
Depending on how you interact with the website, the information we may collect can include:
- full name;
- email address;
- telephone or mobile number;
- residential or postal address;
- province, city or area;
- information relevant to your Avon Representative application;
- communications and enquiries you send to us; and
- other information you choose to provide.
You should only provide information that is necessary for the purpose for which it is requested.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider or analytics services.
This may include:
- IP address;
- browser and device information;
- operating system;
- pages visited;
- approximate location derived from technical information;
- referring website;
- date and time of visits; and
- information about how you interact with the website.
This information may be used to operate, secure, maintain and improve the website and to understand how visitors use it.
4. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit.
We may use cookies to:
- make the website function correctly;
- remember preferences;
- understand how visitors use the website;
- improve website performance;
- measure the effectiveness of our marketing; and
- provide relevant website functionality.
Some cookies may be placed by third-party services that we use.
You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
5. Why We Use Your Personal Information
We may process your personal information for purposes including:
- responding to your enquiries;
- providing information about joining Avon;
- assisting you with the Avon Representative application process;
- contacting you regarding your application or enquiry;
- providing requested services or information;
- communicating with you about our business;
- maintaining records;
- improving our website and services;
- preventing fraud, abuse or security incidents;
- complying with legal and regulatory obligations; and
- establishing, exercising or defending legal rights.
We will not collect or use personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.
6. Avon Applications
If you submit an application to become an Avon Representative through this website, the information you provide may be used to process and facilitate your application.
Where your application needs to be submitted to or processed by Avon or another relevant third party, the information necessary for that process may be shared with the appropriate party.
Submitting an application through this website does not, by itself, guarantee acceptance as an Avon Representative. Any final approval or appointment is subject to the applicable Avon requirements and processes.
7. Sharing Your Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to provide the services you have requested or operate the website, including to:
- Avon or relevant Avon entities where necessary to process an application;
- website hosting and technical service providers;
- website form and communication providers;
- analytics and website performance providers;
- professional advisers where reasonably necessary;
- service providers acting on our behalf; or
- law enforcement, regulators or other authorities where disclosure is required or permitted by law.
Where appropriate, we take reasonable steps to ensure that third parties processing personal information on our behalf maintain appropriate safeguards.
8. Third-Party Services
Our website may use third-party services such as website hosting, analytics, advertising, social media, forms, email services or messaging services.
These third parties may process certain information in accordance with their own privacy policies and terms.
Where our use of a third-party service involves the processing or transfer of personal information, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy requirements.
9. Direct Marketing
If you provide your contact information for the purpose of receiving marketing communications, we may contact you about relevant Avon products, opportunities, services, promotions or information.
Where consent is required for direct electronic marketing, we will obtain the appropriate consent.
You may request that we stop sending you direct marketing communications at any time.
You can do this by contacting us using the details provided in this Privacy Policy or by using the unsubscribe mechanism provided in the relevant communication.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- loss;
- damage;
- unauthorized access;
- unauthorized disclosure;
- alteration; and
- unlawful processing.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
If we become aware of a security compromise involving personal information, we will take appropriate steps as required by applicable law.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law.
The appropriate retention period may depend on:
- the nature of the information;
- the purpose for which it was collected;
- whether you have an ongoing relationship with us;
- legal or regulatory requirements; and
- legitimate business or record-keeping requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
12. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- request access to personal information we hold about you;
- request correction or updating of inaccurate information;
- request deletion of information where legally permissible;
- object to certain processing of your personal information;
- object to certain forms of direct marketing;
- withdraw consent where processing is based on consent; and
- lodge a complaint regarding the processing of your personal information.
Requests should be sent to:
Email: info[at]teamdiamonds.co.za
We may need to verify your identity before processing certain requests.
13. Children’s Information
This website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without the required consent or legal basis, please contact us so that we can review the situation and take appropriate action.
14. International Transfers
Some service providers we use may process or store information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing comply with applicable legal requirements.
15. Links to Other Websites
Our website may contain links to third-party websites, including Avon websites, social media platforms and other services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, how we process your personal information, or wish to exercise a privacy right, please contact us:
Email: info[at]teamdiamonds.co.za
We will consider and respond to your request within the time period required by applicable law.
18. Information Regulator
If you are not satisfied with our response to a privacy-related concern, you may have the right to lodge a complaint with the Information Regulator of South Africa.
The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and protecting the privacy rights of data subjects.
Information Regulator of South Africa:
Website: Information Regulator of South Africa
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200