How to track your Avon order
When placing your Avon order, you have the option of courier delivery to your nominated physical delivery address (such as home or work address), or to collect at any PAXI collection point around the country.
There are a number of ways to track your Avon order:
Once your order has been invoiced, it is then packed at the warehouse and handed to the relevant party to ship to you. All orders are delivered within 3-5 working days from the invoice date.
Shortly after the order is invoiced, you will receive an sms indicating the order invoice number. This can be used for tracking.
Please allow at least a 24 hours from invoicing time for order tracking data to become available.
WhatsApp tracking
Avon South Africa has a WhatsApp chat bot (lovingly named Anele) available to you 24/7, which allows you to track your orders (among other useful functions).
Anele will only respond with the location of your most recent invoiced order. If you have more than one order on its way, you may need to use one of the other tracking methods.
How to track your Avon order with Anele
- Save Anele’s number as a contact +27872406725
- Start a WhatsApp chat – Say “Hi” and follow the prompts. Enter your details where required
- Select the option to track – Anele will respond with the status of your latest order.
Should you need further assistance once the bot has replied, you may go back to the main menu and choose to chat to a service desk agent. Choose option 6 from the main menu, and then option 1 to start the query chat.
Please note this option is only available till 5pm weekdays.
SMS Tracking
SMS tracking allows you to track your most recent order by sending a text message to the relevant number for an automated response.
How to track your Avon order by sms
Send an sms to 31394 with the word “where” followed by a space & your Avon account number.
Example: where 12345678
Important to note about sms tracking:
- You will receive a response with the latest update as well as the link to track your order with the relevant delivery company.
- Responses will only be sent if the the cellphone number used matches the number listed on your account profile.
- Only your most recent invoiced order status will be sent.
Courier Tracking
Skynet & Fastway are external third party courier companies, contracted to deliver Avon orders. To determine the courier company responsible for delivering your order, login to your account via the app or website and view your invoice number. The tracking info will indicate the courier company name.
How to track your Avon order with Skynet Couriers
- Connect to the Skynet tracking portal
- Enter your invoice number in the area provided
- View your order progress on the screen.
How to track your Avon order with Fastway Couriers
- Connect to the Fastway tracking portal
- Enter your invoice number in the area provided
- View your order progress on the screen.
How to track your Avon order using Paxi
If you have chosen a PAXI collection point for delivery, use the following steps:
- Connect to the PAXI tracking portal
- Enter your invoice number in the area provided
- View your order progress on the screen.
Final thoughts
There may be times where these tracking methods don’t produce the desired results. There may be a technical glitch, the data from your search may seem incorrect, or you may just need further clarity.
In this case you can also contact the service desk to enquire about your order on 087 011 2866.
How to track your Avon order: Conclusion
I hope the methods above have made it easier to track your Avon order.
These convenient tracking options are available 24/7 to help you run your business with ease. Remember to give it a few hours before using any of these methods to allow for tracking data to be uploaded.
