How to return Avon products
HOW TO RETURN AVON PRODUCTS
At some time your business you may need to return an Avon product.
Our company has made this really easy to return Avon products with the new, faster returns channel using PAXI Returns.
This new Avon Paxi Returns solution is designed to support you. You’ll be able to return your products directly to the Avon warehouse, without having to involve your upline leader, allowing for a quicker turnaround time and an easier, simpler process.
HOW TO RETURN AVON PRODUCTS
STEP 1 - ORDER THE AVON RETURNS BAG
- Order the tamper-proof Returns Bag with your next order (so you have it before you need it)
- These bags are charged at R5 each and will arrive with a token card inside your box. Store these together for when you need them.
- Avon Return Bag codes: Medium Bag 860138 & Large Bag 860136 (R5 each)
- The Returns bag will arrive with a Return token which you will scan at the Paxi counter when dropping off your return.
STEP 2 - COMPLETE THE PICKING SLIP
Complete the picking slip with the relevant info for each item you are sending back.
- Using the codes on the far right, complete the 3 columns next to each product you are returning by indicating how many are being returned, the R&A code and the value of the item as per your invoice.
- Sign in the area marked “account holder”. No other signatures are needed.
- Take a clear photo of your signed, completed picking slip before placing it in the bag. This is for your records for any future queries.
STEP 3 – PACK YOUR AVON RETURN
- Where possible, protect the products by wrapping them in the protective paper they arrived in, or use newspaper or even bubble wrap if you have. This provides cushioning to prevent it from being damaged in transit.
- Place your wrapped items in a small box that will fit inside the returns bag, if possible.
- Place your signed picking slip and wrapped products inside the returns bag & seal it as per the printed instructions on the outside of the Returns bag. Do not place the token inside the bag.
SEND YOUR AVON RETURN
- Head over to your nearest PAXI point with your sealed Returns Bag & token. The cashier will scan the token and your ID/passport.
- You will receive an SMS shortly after, as confirmation that your return has been received.
- Keep your slip and your sms handy for tracking purposes.
KEY POINTS TO REMEMBER
- The amount charged on your invoice for the products will be credited to your Avon account in 10 working days.
- You may only use approved Avon Returns Bags to send back products.
- Once the return has been processed, and the amount credited to your account, a R20 return fee will be charged to your account to cover transportation and admin costs.
- This fee is charged for each Returns Bag you send, so plan your returns wisely to save on costs.
- All returned products must not be older than 60 days of the invoice date when it reaches the warehouse to be credited, so drop off your return as soon as possible.
- You can return as many products as you need, even if they are from different invoices.
- Your return may include products from different Avon orders in the same return bag, as long as they are each packed with their corresponding picking slips.
- Pre-order your Returns Bags so you already have them when you need to do a return. Aim to have at least 1 bag and token at any given time as a backup.
HOW TO RETURN AVON PRODUCTS
I hope this article helped you learn the process of returning Avon products.
You may also be interested to read the article on how to track your Avon order.
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