3 Steps To Unboxing Your Order
3 STEPS TO UNBOXING YOUR ORDER
Exciting! Your very first Avon starting order has arrived, and now its time to unpack your box.
This this post will help you with what to expect with the first order, and the process to follow from receiving the order to customer order delivery.
Contents of your first order
Your very first order will have the following items
- The products you ordered
- 2 x brochures for the next campaign (1 free, 1 charged for)
- Paperwork for your order (picking slip, invoice & account statement)
- Your first training material.
- Your first gift from the Sign Up For Success program.
You may have these additional items too
- Any promotional flyers or incentive info
- Any FREE products you or your customer may have qualified for with the order.
Any further orders invoiced in the same month will not include any brochures or the promotional flyers. These will be sent with the first order of every month after. Should you need more brochures, add them to your next order.
Step 1 - Unpack
Unpack the box and lay all the items out on a flat surface.
Remember to check underneath the flaps on the inside of the box for any smaller items that may have shifted underneath it.
Step 2 - Check off items
Using your invoice, mark off as you go along checking each item you have packed out.
The price for each item will reflect on your invoice.
Any bundle offers from the brochure will be invoiced as individual items, but the prices in the “brochure amount” column will still add up to the special price in the brochure.
Store your documents in a safe place as you may need it for returns later.
Step 3 - Prepare customer orders
Here’s where you’ll use your main customer order list, and place each customer’s orders in a separate bag. You may want to check each item off as you go along as well.
Presentation is important. This is your time to really make an impression and show your customer you care.
- place your customers orders in a branded Avon plastic bag which you pre-ordered, or alternatively use any professional looking bag.
- Add a sample of a product that you think your customer would enjoy.
- Add a copy of next month’s brochure into the bag. A great idea is to combine your samples into what is called a lumpy brochure and place it in the bag with the order. (A lumpy brochure is created by folding a sample inside the brochure page featuring that item)
- Depending on their order size, you may want to consider adding a small free gift as a thank you.
- Close their bag with a pretty ribbon or similar.
- Repeat this process for each customer
Contact your customer to let them know you have their order ready and confirm the amount they will be paying. It’s best practice to also confirm if the customer will need change so you can be prepared when you deliver their order.
